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Inmarsat – Service outage and degradation – EMEA

We would like to notify you of a full service outage and significant service degradation expected on Tuesday 27 July 2021.

L-Band services operating on Inmarsat’s EMEA satellite will be affected.

The degradation on EMEA has been traced to a specific signalling processing module and a high-level recovery approach has been planned by network engineers.

Inmarsat anticipate the following sequence of events on Tuesday 27 July:

10:00 UTC:

E&E services, including Inmarsat-C, will be moved from EMEA to the contingency configuration on adjacent satellites.

12:00 – 17:00 UTC:

The payload reconfiguration action will begin. The EMEA satellite will remain in operation during this activity, however end-users can expect significant service degradation and potentially full service outages during this window.

Once the recovery work has concluded, a reload of the satellite filter configuration will be performed which will cause a full service outage on EMEA for approximately 1 hour.

When the EMEA satellite is fully operational, E&E service configuration will be normalised.

Timings and durations are best estimates from Inmarsat and are subject to change. Further alert notifications will be provided.

Abbreviations and their meaning

  • Americas I-4 = Satelite responsible for the region of North- and Southamerica
  • APAC = Asia Pacific
  • BGAN = Broadband Global Area Nework. Inmarsat service for BGAN devices
  • CDR = Call Detail Record
  • EMEA = Satellite responsible for the region of European Middle East Africa
  • FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
  • GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
  • IRIS = Remote monitoring and control system
  • SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
  • TBC = To be confirmed
  • UTC = Universal Time