Inmarsat – Service outage and degradation – EMEA – ONGOING
We would like to notify you that the planned recovery work to restore the EMEA satellite to full operation is ongoing.
L-Band services operating on Inmarsat’s EMEA satellite will be affected.
The degradation on EMEA has been traced to a specific signalling processing module and a high-level recovery approach has been planned by network engineers.
Inmarsat anticipate the following sequence of events on Tuesday 27 July:
E&E services, including Inmarsat-C, will be moved from EMEA to the contingency configuration on adjacent satellites.
16:30 – 21:30 UTC:
The payload reconfiguration action will begin. The EMEA satellite will remain in operation during this activity, however end-users can expect significant service degradation and potentially full service outages during this window.
Once the recovery work has concluded, a reload of the satellite filter configuration will be performed which will cause a full service outage on EMEA for approximately 1 hour.
When the EMEA satellite is fully operational, E&E service configuration will be normalised.
Timings and durations are best estimates from Inmarsat and are subject to change.
Further alert notifications will be provided.
Abbreviations and their meaning
- Americas I-4 = Satelite responsible for the region of North- and Southamerica
- APAC = Asia Pacific
- BGAN = Broadband Global Area Nework. Inmarsat service for BGAN devices
- CDR = Call Detail Record
- EMEA = Satellite responsible for the region of European Middle East Africa
- FB or FBB = FleetBroadBand. Inmarsat service for FBB devices
- GSPS = Global Satellite Phone Service. Inmarsat voice service for IsatPhone
- IRIS = Remote monitoring and control system
- SB or SBB = SwiftBroadBand. Inmarsat service for SBB devices
- TBC = To be confirmed
- UTC = Universal Time